Shipping Info

What's the free USA Standard Shipping deal?

Enter code:  FreeShip at checkout.   

We offer free USA Standard Shipping to the USA only.  Expect it to take 7-10 days to arrive after shipment based upon the distance the package must travel from Philadelphia, PA.  

If you need your order delivered quicker, select a different shipping method at checkout.  Shipping fees will apply.

If you return an item with a free shipping offer, the original $8.95 shipping fee is deducted from your return.   Return shipping costs are the responsibility of the customer. 

Help ensure package delivery during the order process.

  1. Ship the order to a secure location where your package will not be available to thieves.
  2. If you are not home during the day, ship to work or someone who can receive your package upon arrival. 
  3. If you live in a condo or apartment complex, follow the community's rules for packages.  Ask building supervisors for assistance.
  4. When shipping a gift to another person, verify his/her current address to be sure you have it correct and complete, including apartment or unit numbers.

How long will it take for my order to ship?

Orders fulfilled by Jubilee Celebrations and completed by 2:00 pm Eastern time ship the same day Monday - Friday.   

Orders placed after 2:00 pm Eastern time ship the next business day.  That means a late Friday order will ship on Monday, unless it is a holiday.  

Payment issues or incorrect/incomplete shipping addresses will delay or prevent your order from shipping on time.  Please check your order carefully, including the confirmation email for your order. 

Addresses cannot be changed after an order has shipped.

Is a delivery date guaranteed?

No.  Regardless of the shipping method you choose, many factors go into delivering your order.  Weather, natural disasters or traffic restrictions on delivery vehicles can impact the time it takes to deliver your order.  

Yes, sometimes the humans working along the transit route put your package on the wrong truck.  As automated as the shipping process is, this still happens occasionally.  Plan ahead.

Best advice --- order earlier than you really need it.  We recommend ordering a week in advance, or 10 days in advance during holiday times - Christmas, July 4, Labor Day, Memorial Day, etc.

The order never arrived.  What now?

Be sure to ask all members of your household if they brought in a package.  Look in areas around your property where a delivery person may leave the package to keep it out of view of people who may want to take it.  

Check with neighbors who have a similar address to yours.  The delivery services hire several temporary people during the holidays and vacations who may not know the delivery route as well as your regular delivery personnel.  

If you believe your package was stolen, contact your local police.  You may be among several people affected.  Hopefully, someone has a security camera showing the thieves.  

All orders have tracking numbers.  Once a package is marked delivered, you must to contact the delivery service for assistance.  Thanks to dishonest people, Jubilee Celebrations does not provide replacement merchandise for items marked delivered.  No exceptions.